Gentle Dental Chelmsford

I was nervous going in since usually the dentist gives me anxious feelings but I was welcomed with a shockingly not terrible time. Lovely dentist and staff. I believe her name was Nicole but she was lovely and kind throughout my visit. The dentist was also very nice and offered to do my fillings right away since there was a cancellation. The woman at the front desk (I’m sorry I forget her name) was also so nice. Overall great staff and as good as an experience I could ever expect going to the dentist to be.

I went in for a root canal consultation in the morning. The Dr immediately determined I needed one asap. She walked me out to the office area and explained the situation. Within 15 minutes I had an appointment for 2:00 that afternoon! They did a great job explaining what was going to happen and made sure I was comfortable during the procedure. These folks were fantastic!

I wish I could rate this differently but I had a very troubling experience recently. I stayed at this office because of the excellent service I have received in the past. I’ve spent thousands of dollars fixing my teeth and this crown was the last part of my dental journey. Although I’m very pleased it’s done, I really felt led on and lied too. Besides my bad experience with the dentist, Dr. Desai could have spoken to me privately and let me explain my situation. Instead she spoke to me in front of “said” dentist and hygienist while I was in the middle of glueing my crown and clearly couldn’t talk. She left me a nice voicemail after the first issue but If the customer experience was that important, then the issue would have been resolved. Instead it just got worse. I’ve finished my time with this office. I work so hard for my family, and always put myself last. Fixing my teeth was very important to me, I wish I could’ve had a better experience. I will say, the women and men at the front desk are excellent!!

I highly recommend Gentle Dental!! I’ve always had good experiences with them. I get anxious before I go but Lisa always makes me feel comfortable and at ease. She has a very gentle way of doing things. I just love Dr Desai and she is always very friendly, professional and easy to talk to. The receptionists are always very friendly, professional and helpful. My husband and I have been going here for 20+ years and my 2 daughters go there too. Again I highly recommend!!

I had a 10/10 experience today with Dr. Desai. She was incredibly kind and gave the most thorough dental exam I’ve ever had. She made recommendations that other dental professionals should have given me before but never addressed. Dr. Desai answered all of my questions in a very thoughtful way and I feel like I have a very solid care plan set up for long term dental health. I am going to make sure all of my appointments moving forward are with Dr. Desai.